No heating or hot water
No heating or hot water? Check these first
Before you book an engineer, a few simple checks can sometimes get things working again. Only do what you're comfortable with, and never take the cover off your boiler.If you smell gas, don't use the boiler. Call the National Gas Emergency Service on 0800 111 999 straight away.
1. Is there power to the boiler?
If the display is blank, check the switch on the fused spur next to or below the boiler is on. If it's on and the display is still blank, you'll need an engineer.
2. Is the pressure too low?
Look at the pressure gauge on the front of the boiler. Most need around 1 to 1.5 bar when cold. If it's below 1, the boiler may have stopped to protect itself. Your boiler manual shows how to top it up. If it keeps dropping, there may be a leak, so call an engineer.
3. Are the thermostat and timer on?
Check your thermostat is turned up above room temperature, the timer or programmer is set to on, and any wireless thermostat has working batteries.
4. Is the gas on?
Check your hob or other gas appliances work. If you have a prepayment meter, make sure it has credit.
5. Is it freezing outside?
In cold weather, the plastic condensate pipe that runs outside can freeze and stop the boiler. If it's frozen, thaw it with warm water (not boiling) or a hot water bottle, then reset the boiler once.
6. Is there an error code?
Note the code shown on the display. Press reset once. If the boiler locks out again, don't keep resetting it. Call an engineer and tell them the code. Our boiler help guides explain the most common ones.
Still not working?
Call us and we'll get a Gas Safe registered engineer to you. Our booking fee is £99.99 and covers getting the engineer to your door, and the engineer quotes for the repair before starting any work.Our phone lines are open until 2pm on Saturdays and closed on Sundays. Form enquiries sent outside those hours are picked up when we reopen.
Where we cover
We cover Northampton, Milton Keynes, Peterborough and surrounding areas. See all areas.
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